Frequently Asked Questions
How do I create a fundraiser?
To create a fundraiser, click on the "Create Fundraiser" button on the homepage or in your dashboard. Fill out the required information about your cause, set your fundraising goal, and start sharing your page with friends and family.
Can I create a team?
Yes! Teams are a great way to fundraise together. You can create a team when setting up your fundraiser or join an existing team. Teams allow you to combine your fundraising efforts and compete on leaderboards.
How do donations work?
Donations can be made securely through our platform using various payment methods. All donations are processed through our secure payment system, and you'll receive a receipt for your donation.
What fees are involved?
We charge a small platform fee to cover our operational costs. The exact fee structure can be found in our terms of service. All fees are clearly displayed before processing any donations.
How do I withdraw funds?
Funds can be withdrawn once your fundraiser is complete. You'll need to provide your bank account details, and we'll process the transfer within 3-5 business days.
Can I edit my fundraiser after creating it?
Yes, you can edit your fundraiser details at any time by going to your dashboard and selecting the fundraiser you want to modify. However, some changes may require approval from our team.
Still have questions?
If you can't find the answer you're looking for, please feel free to contact our support team.
Contact Support